Information about TikTok that can help you

1. Sign in to your profile
2. Click “Me”;
3.Click on the coin icon with the R$ symbol on the top and left of the screen;
3. View the amount of the balance you have available;
5. Click “Withdraw”;
6.Choose the amount you want to withdraw according to the available balance;
7. Click “Withdraw”;
8. Click on “Add a withdrawal method”;
9. Choose the withdrawal method;
10. When choosing the Pix: fill in the required information and click “Confirm”;
11. When choosing TED (Bank Transfer): link the bank account you wish to make the transfer and click “Confirm”.

You can receive your TikTok payments by Pix or TED, see the guidelines and requirements for each of the options:

For pickup via PIX, you need to:
- Be over 18 years old;
- Have a valid social security number and be in good standing with the IRS;
- From an email account;
- That the Balance is available for redemption on the TikTok app;
- Valid Pix key (using the social security number, email, cell phone number, or random key).

Not sure what a Pix Key is? Pix keys are like “aliases”/“codes” to identify your account. It represents the identification factor for your Pix account. The four types of Pix keys that you can use are:
- CPF/CNPJ;
- e-mail;
- Mobile phone number;
- Random key. (generated in your bank's app).

For withdrawal via TED (Bank Transfer), you need to:
- Be over 18 years old;
- Have a valid social security number and be in good standing with the IRS;
- From an email account;
- That the Balance is available for redemption on the TikTok app;
- Have an account with a bank or payment institution in Brazil.

Ebury Bank is one of TikTok's partner institutions, which makes payments at the request of TikTok for users of the app in Brazil.

When a user has a payment to receive in Brazil, the transfer can be carried out by Ebury Bank as requested by TikTok.

1. It is important to check the requirements for withdrawing via PIX Click here and always use a valid key according to the formats:
2. - NUMBER: 12345678910;
   - E-mail: example@email.com;
   - Cell phone number: BR+55 (comes in the fixed app) just enter your cell phone numbers with DDD, with the state code, for example: 11912345678;
   - Random key: it is a unique 32-character code with letters and symbols, which is randomly generated by your bank. (example: 123e4567-e89b-12d3-a456-426655440000)

1. You need to be careful when entering your data, but don't worry, we've detailed all the information so that there are no doubts left:
2. - Enter your bank code.
   - Enter the branch number without using the digit.
   Attention: The branch number must contain 4 numeric characters, for example: 1234-5 (the digit 5 must not be entered). That is, only: 1234.
   - Enter all bank account numbers with numeric characters only, including the digit.
   Attention: Do not use separation by dashes or dots, for example: 12345-6 (type the number 6, but do not insert a “-” symbol). That is, all numbers: 123456.

1. PIX: Receipt via PIX can take up to 3 business days.
2. TED: Receipt via TED can take up to 8 business days.
3. Transfers will not take place on weekends and holidays in the case of TED.
4. Important: If the Pix key or bank details are incorrect, the withdrawal will not be processed and the amount will be returned to your TikTok balance according to the deadlines mentioned above and the option chosen.

1. If the Pix key or bank details are incorrect, the withdrawal will not be processed and the amount will be returned to your TikTok balance, before a new withdrawal request, check the most common errors and provide for the correction:
2. Error when withdrawing via Pix, you need to ensure that:
   - The registered Pix key is actually correct;
   - The CPF number is valid and owned by you;
   - The data provided is your own (do not use data from friends, family members, etc.).
   
3. Error when withdrawing via TED, you need to ensure that:
   - The completed bank code is correct;
   - Correctly enter the branch without the digit and the checking account with the digit;
   - Use only numbers without dashes, spaces, or any other characters.

If the problems persist even after following all the removal guidelines, contact TikTok support by following the steps:

1. Go to your profile;
   
2. Click “Me”;
3. Click on the <... >” symbol at the top of the right corner;
4. In the “Support” item, click on “Report a Problem”;
5. See the “Frequently Asked Questions” items or select a subject.
6. Or if you prefer, send your request to the TikTok support email: transaction@TikTok.com.
   

To talk to TikTok, follow the steps below:

1. Go to your profile;
2. Click “Me”;
3. Click on the <... >” symbol at the top of the right corner;
4. In the “Support” item, click on “Report a Problem”;
5. See the “Frequently Asked Questions” items or select a subject.
   
6. Or if you prefer, send your request to the TikTok support email: transaction@TikTok.com