Other information that may help you

We are an exchange bank that converts currencies for international remittances requested by our partners. We connect companies and individuals from Brazil to the world through a lot of technology and knowledge in cross-border payments.

We don't offer the traditional free-moving account service, so your account must have originated from the link you have with an Ebury Bank partner. The Ebury Bank account is linked exclusively to the execution of exchange operations necessary for the operationalization of the services contracted by you with our partners.

If you have relationships with investment brokers abroad, this may be the reason for having an account with us. For example, considering that we are partners of Avenue, if you are an Avenue customer, you have an Ebury Bank account linked exclusively to the execution of the exchange necessary to carry out your investment.

If you still have questions, don't worry, our support team can help you. Send your full name and social security number to sac@bexs.com.br or contact us by calling: *0800 878 7444.

Office hours are “Monday to Friday, 9 a.m. to 6 p.m. (except holidays)”.

We are an exchange bank that converts currencies to carry out international payments and remittances requested by our partners. We connect companies and individuals from Brazil to the world through a lot of technology and knowledge in cross-border payments. We don't offer the traditional checking account service, so before canceling your account, it's important that you know why you have an account with Ebury Bank.

If you want to understand why you have an account with Ebury Bank, please see the previous question and response.

It is important to check the requirements for withdrawal via pix and always use a valid key according to the formats:

If you prefer, you can send your full name and social security number to sac@bexs.com.br or contact us by phone: 0800 878 7444 and our support team will be happy to guide you.

Office hours are “Monday to Friday, 9 a.m. to 6 p.m. (except holidays)”.

1. If you entered the wrong bank details while making a transfer and sent funds incorrectly to an Ebury Bank account, don't worry. We just need you to send the following details to our support team:
2. Complete proof of the transfer containing the details of the account from which the money was sent (branch and account number), the account holder's name, date, time, and the transaction amount. CPF of the account holder sending the funds. Only the number is required; there is no need to send photos of your documents.
3. Send it to the email sac@bexs.com.br, and we will proceed with the analysis, identification, and refund of the amount.

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We are an exchange bank that converts currencies to carry out international payments and remittances requested by our partners. We connect companies and individuals from Brazil to the world through a lot of technology and knowledge in cross-border payments. We have several partners that use our services to bring financial resources from other countries and pay their clients here in Brazil.

If you requested a balance withdrawal on the TikTok or Kwai apps, that must be the source of your receipts.

If this article didn't help you answer your question, please contact our support team and we'll verify which company is responsible for sending the money to you, just send the following details of the account holder that received the amount to the email sac@bexs.com.br:

● Full name;
● Social security number;
● Date of receipt;
● Amount received.

Ebury Bank offers international payment and remittance processing solutions, helping foreign digital businesses reach more than 200 million Brazilians. If you saw a charge from Ebury Bank on your bill, it is the result of contracting a service or purchasing products from our partners.

Whenever Ebury Bank processes a payment, it sends an email with all the transaction details, so the first thing you can do to identify the source of the charge is to check your emails to see if you received our confirmation at nao-responda@bexs.com.br.

Here's an example:

If you haven't found the email or you still don't recognize the purchase, please contact our support team, we will be happy to assist you.

email: sac@bexs.com.br
Tel: 0800 878 7444

The opening hours are Monday to Friday, 9 a.m. to 6 p.m. (except holidays).