Information about Avenue that can help you

Ebury Bank is Avenue's partner institution for exchange solutions. Valuing the total convenience of its clients, Avenue offers Ebury Bank's digital exchange service integrated with its investment platform.

It is Ebury Bank that carries out the exchange so that customers can invest abroad (or redeem) more conveniently by accessing a single solution.

Therefore, customer service in case of questions should preferably be provided by Avenue through the channels below:

email: customer@avenue.us

Chat available through the “Need Help?” button at the bottom of the site: www.avenue.us

Telephones Brazil: 4005 11 08 Capitals and Metropolitan Regions (BR) 0800 7600 330 Other Regions (BR)

1. For the exchange transaction to be carried out by Ebury Bank through integration with the investment platform, it is necessary to have an account owned by the client for the transfer of funds from Brazil abroad (vice versa).
2. This account is not free to move, it is created automatically when you register on Avenue with an exclusive link to the exchange operations necessary for you to be able to carry out your investment abroad or receive the respective return.
3. The account details can be found in the Terms and Conditions presented at the time of registration. To consult the terms and conditions, access the Avenue platform. by clicking here.

1. The deposit can be made via TED or PIX at any bank or payment institution authorized by the Central Bank in Brazil where you are the first account holder. We will recognize your transfer by your social security number and the amount will be available in your Avenue account in reais.
2. The data for TED and PIX are available in your customer login by clicking on MY ACCOUNT > BALANCE > DEPOSIT. Once this is done, you will see a window with the data for transfer.
3. Check out the tutorial By clicking here

1. Normally within 2 hours, the amount is available in your Avenue account.
2. You identify your deposit in reais on the home screen and you can now go directly to the exchange tab to request the full or partial exchange of this amount. We remind you that any transfer of funds to Avenue must necessarily come from an account registered with the same number as the account holder.
3. If after the established deadline you do not identify the balance, contact the Avenue support team for assistance:
4. Email : customer@avenue.us
5. Chat available through the “Need Help?” button at the bottom of the site: www.avenue.us
6. Brazil phones: 4005 11 08 Capitals and metropolitan regions (BR) 0800 7600 330 Other regions (BR)

There is no exchange fee charged. The transaction costs are comprised of the IOF (Financial Transactions Tax) of 0.38% and the dollar exchange rate provided by Ebury Bank.

1. Contact with Avenue is possible through the following channels:
2. Email: customer@avenue.us
3. Chat : www.avenue.us - to access the Avenue chat you need to enter our partner's website and click on the button: “Need help?” located at the bottom of the page.
4. Telephones: 4005 11 08 - Capitals and metropolitan regions (BR) | 0800 7600 330 - Other regions (BR)

Any and all access is made through the Avenue platform or application itself, where you can view your registration details, achievements, changes and have access to all transactions including deposits, withdrawals, exchanges and other adjustments.

We emphasize that your Ebury Bank account is not free to move, it is only linked to the exchange operations necessary for you to be able to make your investment abroad or receive the respective return through the Avenue Platform.