Information about TikTok that can help you

Ebury Bank is one of TikTok's partner institutions, processing payments at the request of TikTok for users of the app in Brazil.

When a user has a payment to receive in Brazil, the transfer can be carried out by Ebury Bank as requested by TikTok.

1. Log in to your profile;
2. Click on "Me";
3. Click on the currency icon with the R$ symbol at the top left of the screen;
4. View the available balance;
5. Click on "Withdrawal";
6. Choose the withdrawal amount according to the available balance;
7. Click on "Withdrawal";
8. Click on "Add a withdrawal method";
9. Choose the withdrawal method;
10. When choosing Pix: fill in the required information and click "Confirm";
11. When choosing TED (Bank Transfer): link the bank account you want to transfer from and click "Confirm".

You can receive your TikTok payments via Pix or TED, see the guidelines and requirements for each option:

To withdraw via PIX, you need:
- Be over 18 years old;
- Have a valid CPF and be in good standing with federal revenue;
- From an email account;
- That the Balance is available for redemption in the TikTok app;
- Valid Pix key (using CPF, email, cell phone number or random key).

Don't know what Pix Key is? Pix keys are like “nicknames” / “codes” to identify your account. It represents the identification factor of your Pix account. The four types of Pix key you can use are:
- CPF/CNPJ;
- email;
- Cell phone number;
- Random key. (generated in your bank's application).

To withdraw via TED (Bank Transfer), you need:
- Be over 18 years old;
- Have a valid CPF and be in good standing with federal revenue;
- From an email account;
- That the Balance is available for redemption in the TikTok app;
- Have an account with a bank or payment institution in Brazil.

Important to check the requirements for withdrawal via PIX. Click here and always use a valid key according to the formats:

- CPF: 12345678910;
- E-mail: exemplo@email.com;
- Mobile number: BR+55 (comes in the fixed application), just enter your phone number with area code, for example: 11912345678;
- Random Key: it is a unique 32-character code with letters and symbols, generated randomly by your bank. (example: 123e4567-e89b-12d3-a456-426655440000)

You need to pay attention when entering your details, but don't worry, we provide all the information to ensure there are no doubts:

- Provide your bank code.
- Enter the agency number without using the digit.
Note: The agency number should contain 4 numeric characters, for example: 1234-5 (the digit 5 should not be entered). In other words, only: 1234.
- Enter all the numbers of the bank account only with numeric characters, including the digit.
Note: Do not use dashes or dots, for example: 12345-6 (enter the number 6, but do not use the "-" symbol). In other words, all the numbers: 123456.

PIX: Receiving via PIX can take up to 3 business days.

TED: Receipt via TED can take up to 8 business days.

Transfers will not be made on weekends and holidays in the case of TED.

Important: If the Pix key or bank details are incorrect, the withdrawal will not be processed and the amount will be returned to your TikTok balance according to the deadlines mentioned above and the option chosen .

If the Pix key or bank details are incorrect, the withdrawal will not be processed and the amount will return to your TikTok balance. Before making a new withdrawal request, check the most common errors and correct them:

Error when withdrawing via Pix, you need to ensure that:
- The Pix key registered is actually correct;
- The CPF is valid and owned by yourself;
- The data provided is your own (do not use data from friends, family, etc.).

Error when withdrawing via TED, you need to ensure that:
- The bank code filled in is correct;
- Correctly enter the branch without the digit and the current account with the digit;
- Only use numbers without dashes, spaces or any other characters.

If problems persist even after following all removal guidelines, contact TikTok support by following the steps:

1. Log in to your profile;
2. Click on "Me";
3. Click on the < ... >” symbol at the top right;
4. In the "Support" item, click on "Report a Problem";
5. View the "Frequently Asked Questions" items or select a topic.
Or if you prefer, send your request to TikTok's support email: transactions@TikTok.com.