Information about PayMyTuition that may help you

Ebury Bank is a partner institution of PayMyTuition responsible for receiving the payments due from you to foreign educational institutions and universities.

Ebury Bank collects the payment made by you and transfers the funds to PayMyTuition, which receives the amounts from Ebury Bank and forwards them to foreign educational institutions and universities.

It is Ebury Bank that converts the Brazilian Reais you pay into foreign currency. This process occurs through a fully digitalized currency exchange operation, facilitating payments for foreign educational institutions and universities.

To ensure everything goes smoothly, it's important to pay attention when filling out the payment form. If the payer's details differ from the student's details, it will be necessary to fill in the 'Payer Information' section with the details of the person paying on behalf of the student (e.g., parent, friend, sponsor, agent, etc.).

It is important that the payment form is filled out correctly, specifying who the student is and who will be responsible for the payment. If the details are not specified correctly, the amount will enter Ebury Bank, and it will not be possible to identify the contract linked to the payment. As a result, the funds will be returned.

After completing the data entry, the PayMyTuition platform will provide a document with payment instructions, including the Ebury Bank account details for the transfer.

O pagamento deve ocorrer por TED via internet banking ou pessoalmente no banco ou instituição de pagamento autorizada pelo Banco Central de sua preferência. Se você precisa de auxílio, acesse a central de ajuda da PayMayTuition e escolha como deseja ser atendido.

Once you complete the bank transfer to Ebury Bank, we will proceed with the identification and transfer of funds to PayMyTuition. This process typically takes around 3 to 5 business days. Transfers will not be processed on weekends and holidays.

Ebury Bank will identify the amount and transfer it to PayMyTuition within 5 business days from the date of the transfer confirmation. PayMyTuition will proceed with the payment to the educational institution within 24 business hours after receiving the funds from Ebury Bank.

Você pode rastrear seus pagamentos online através do painel "My payments" no próprio site de nossa parceira: https://www.paymytuition.com

Você pode revisar, filtrar por data e baixar todas as suas transferências no seu ambiente PayMyTuition na seção “Meus pagamentos” no próprio site https://www.paymytuition.com.
Além disso, você consegue baixar os detalhes da transferência para fins de registro e contabilidade.

Yes, you must create a new payment request each time you send funds, so that a new and unique payment ID is generated. The payment ID is used for tracking purposes by you, your educational institution, and PayMyTuition.

Se você estiver com dúvidas de como isso precisa ser feito, a PayMyTuition está à disposição para te ajudar, é só escolher como você prefere fazer o contato na central de ajuda.