Additional information that can assist you

We are a currency exchange bank that performs currency conversion for international remittances requested by our partners. We connect businesses and people from Brazil to the world through a lot of technology and knowledge in cross-border payments.

We do not offer the traditional free-movement account service; therefore, your account must have originated from the connection you have with a specific Ebury Bank partner. The Ebury Bank account is exclusively linked to the execution of currency exchange operations necessary for the operationalization of services contracted by you through our partners.

If you have relationships with international investment brokers, that could be the reason for having an account with us. For instance, considering that we are partners with Avenue, if you are an Avenue client, you have an account with Ebury Bank exclusively linked to the execution of the necessary currency exchange for your investment transactions.

If you still have questions, don't worry. Our support team can assist you. Please send your full name and CPF to the email sac@bexs.com.br or contact us via phone at *0800 878 7444.

The customer service hours are from Mondays to Fridays, 9 am to 6 pm (excluding holidays)..

We are a currency exchange bank that performs currency conversion for international payments and remittances requested by our partners. We connect businesses and individuals from Brazil to the world through advanced technology and expertise in cross-border payments. We do not offer the traditional current account service, so before canceling your account, it is important for you to understand why you have an account with Ebury Bank.

If you want to understand why you have an account with Ebury Bank, this response can help you. Click here to find out.

Important to check the requirements for withdrawal via PIX and always use a valid key according to the formats:

If you prefer, you can send your full name and CPF to the email sac@bexs.com.br or contact us by phone at 0800 878 7444, and our support team will be happy to guide you.

The customer service hours are from Mondays to Fridays, 9 am to 6 pm (excluding holidays).

If you entered the wrong bank details while making a transfer and sent funds incorrectly to an Ebury Bank account, don't worry. We just need you to send the following details to our support team:

Complete proof of the transfer containing the details of the account from which the money was sent (branch and account number), the account holder's name, date, time, and the transaction amount. CPF of the account holder sending the funds. Only the number is required; there is no need to send photos of your documents.

Send it to the email sac@bexs.com.br, and we will proceed with the analysis, identification, and refund of the amount.

We are a currency exchange bank that performs currency conversion for international payments and remittances requested by our partners. We connect businesses and individuals from Brazil to the world through advanced technology and expertise in cross-border payments. We have various partners who use our services to bring financial resources from other countries and pay their clients here in Brazil.

If you requested a withdrawal of funds on TikTok or Kwai applications, this should be the source of your receipts.

If this article did not help clarify your doubt, please contact our support team, and we will verify which company is responsible for sending the money to you. Just send the following details of the account holder who received the amount to the email sac@bexs.com.br:

● Full name;
● CPF number;
● Receipt date;
● Received amount.