Information about Avenue that can help you
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Frequently Asked Questions
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Ebury Bank is the partner institution of Avenue for currency exchange solutions. Prioritizing the complete convenience of its clients, Avenue offers the integrated digital currency exchange service of Ebury Bank within its investment platform.
It is Ebury Bank that performs the currency exchange so that customers can invest abroad (or redeem) more conveniently by accessing a single solution.
Therefore, customer service in case of doubts should preferably be carried out by Avenue through the channels below:
E-mail: customer@avenue.us
Chat is available through the "Need help?" button in the bottom corner of the website: www.avenue.us.
Brazilian Phone Numbers: 4005 11 08 Capitals and metropolitan areas (BR) 0800 7600 330 Other regions (BR)
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For the currency exchange operation to be carried out by Ebury Bank through integration with the investment platform, it is necessary for the client to have an account for the transfer of funds from Brazil to abroad (and vice versa).
This account is not freely movable; it is automatically created when you register with Avenue, exclusively linked to the foreign exchange operations necessary for you to make your investment abroad or receive the corresponding return.
Os detalhes da conta você encontra nos Termos e Condições apresentados no momento do cadastro. Para consultar os termos e condições acesse a plataforma da Avenue clicando aqui.
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The deposit can be made via TED or PIX from any bank or authorized payment institution regulated by the Central Bank of Brazil, where you are the primary account holder. We will recognize your transfer through your CPF, and the amount will be made available in your Avenue account in Brazilian Reais.
The information for TED and PIX can be found in your customer portal by clicking on MY ACCOUNT > BALANCE > DEPOSIT. After doing so, you will see a window displaying the transfer details.
Confira o tutorial clicando aqui
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Usually, the funds are made available in your Avenue account within 2 hours.
You can identify your deposit in Brazilian Reais on the home screen, and you can go directly to the exchange tab to request the total or partial currency exchange of that amount. Please note that all fund transfers to Avenue must originate from an account registered under the same CPF as the account holder.
If you do not identify the balance after the established timeframe, please contact Avenue's support team for assistance:
E-mail : customer@avenue.us
Chat available through the "Need help?" button in the bottom corner of the website: www.avenue.us.
Brazilian Phone Numbers: 4005 11 08 Capitals and metropolitan areas (BR) 0800 7600 330 Other regions (BR)
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There is no exchange rate fee. The costs of the operation consist of the IOF (Financial Operations Tax) of 0.38% and the dollar exchange rate provided by Ebury Bank.
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Contact with Avenue is possible through the following channels:
E-mail: customer@avenue.us
Chat: www.avenue.us - to access the Avenue chat, you need to go to our partner's website and click on the "Need help?" button located at the bottom right corner of the page.
Phones: 4005 11 08 - Capitals and metropolitan areas (BR) | 0800 7600 330 - Other regions (BR)
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All access is done through the Avenue platform or application itself. Through it, you can view your registration details, achievements, make changes, and have access to all transactions, including deposits, withdrawals, currency exchanges, and other adjustments.
We emphasize that your account at Ebury Bank is not freely movable; it is linked only to the necessary foreign exchange operations for you to be able to make your investment abroad or receive the respective return through the Avenue Platform.
